SEVP Portal Troubleshooting Form & Guidelines

The SEVP Portal is a US government technological initiative that allows students on OPT/STEM OPT to report information into SEVIS faster and more directly. 

How The SEVP Portal Is Supposed To Work:

Normally, students on approved OPT/STEM OPT receive two auto emails from do-not-reply.sevp@ice.dhs.gov, requesting the students to create accounts and providing a temporary password. These emails are generated within 1-14 days of the OPT Start Date once the EAD status has been "Approved". Students who have recently begun OPT should check your @uncc.edu and personal email accounts, as well as spam folders, if you don’t receive the portal start up emails within 1-14 days of OPT approval (check case status here).

Once a student has a SEVP Portal account, they can begin fulfilling their Reporting Requirements While on 12 Month OPT. Students on STEM OPT can also use the portal to report certain, if more limited information, such as updated personal contact information. 

...But, Students Sometimes Experience Issues:

If your OPT/STEM OPT has been approved and the EAD start date has been reached but you are experiencing one of the following issues, you should submit the form below to the ISSO and our staff will troubleshoot with USCIS on your behalf:

  1. I did not receive the initial SEVP Portal invitation emails from  do-not-reply.SEVP@ice.dhs.gov
  2. I have been locked out of the SEVP Portal (exceeding login attempts or inactive for more than 90 days)
  3. I need to change/update my email address associated with my SEVIS record

Please allow up to 10 business days for processing and then look for an email from SEVP (do-not-reply.sevp@ice.dhs.gov). 

Click Here to Submit the SEVP Portal Troubleshooting Form